Hyster enjoys a wonderful relationship with most of its customers due its focus on creating complete customer satisfaction through its world class manufacturing. Our goal is to foresee the needs of all our customers in addition to deal with them with forklifts that deliver the reliability, the value and the performance which they demand.
At Hyster, we believe in starting with the customer. We annually perform focus groups and offer an on-going voice of customer research both on line and in the field. We have over 400 design engineers to translate that input into smart designs by implementing our rigorous review gate process. Virtual prototype builds and advanced tools help make certain that the best machine practices come together. Other advanced tools like for example virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
In order to guarantee the lowest ownership cost and total dependability all of Hyster's machines are subjected to environmental, virtual and physical tests. Not only do we test against our own standards, but we are always testing against the competition's products as well. Our final tests happen in real-world customer applications so as to make certain that our products have met our strict standards.
Demand-Flow Manufacturing Which is Smart and Lean
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to deliver total customer satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality Each Time
To initiate excellence from the start, Hyster utilizes an integrated Manufacturing Execution System or MES. The job of the MES is to manage the flow of production. The MES coordinates line activities like part sequencing and quality verification. It also utilizes torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits actually hold each and every worker responsible for consistent quality, along with the 5s workplace organization in place to help us accomplish it.
Hyster offers a variety of high quality features as standard with all our products. By remaining devoted to our focus on quality and safety, and by being innovative from start to finish, we deliver some of the best material handling equipment on the market. These are only a few of the reasons why Hyster has become a leader in the business.